Service Notes Newsletter
(January 06, 2010) --
Canadian Technician is pleased to announce the debut of a new monthly newsletter designed for your reading pleasure. Beginning this month, Canadian Technician, in conjunction with www.canadiantechnician.com, is launching Service Notes, a monthly comp ...more
Voluntary repair pact lauded and lambasted
(October 02, 2009) --
By: David Menzies
A voluntary agreement recently struck between automakers and the National Automotive Trades Association – allowing auto shops to gain access to repair information, tools and training – is being both hailed and sla ...more
Accessorizing
(September 21, 2009) --
You can boost your bottom line by embracing an ancillary business that has nothing to do with repairs and maintenance. ...more
What is a customer to do?
(August 28, 2009) --
I brought my vintage Chevy Camaro in for servicing to a repair shop as it needed a new transmission. I left the car with the shop so the mechanic could take his time and do a good job. A few days later, I was told it was ready. After settling the bil ...more
SURVEY SAYS:
(June 30, 2009) --
SURVEY SAYS: What is the biggest bill you ever got stuck with?
“Approximately $3,000 for an engine replacement. The customer refused to pay and it went to small claims court. Still waiting.”
Greg Hyes, Main Street Auto Service, Sussex, ...more
Excuse My Gender
(June 22, 2009) --
Did you have a happy Father’s Day weekend, dads? Great. Too bad the advertising industry considers you all a bunch of morons.
To paraphrase the old Molson Canadian tagline: I AM ... an idiot.
You read it right: I’m an incompetent goof ...more
SURVEY SAYS
(June 03, 2009) --
We’ve polled our readers during the last several months, getting them to weigh-in on everything from their favorite cars to work on to whether or not shops should provide free estimates. Without further ado, here are the results of our Survey Says. ...more
Mounting repairs has customer livid
(May 28, 2009) --
“I was 100 miles from home when my car died. I was towed to a dealership where I was told the problem was a loose battery connection – a $70 fix. Fifteen minutes later I was told that my engine was hydrolocked. A half hour later they said ...more
Voltage drop
(February 01, 2009) --
Learning isn’t always about acquiring new skills - sometimes it can be about revisiting something you’ve forgotten. ...more
Science of Stopping
(February 01, 2009) --
All pads are not created equal. Understanding what goes into a brake pad can prevent misunderstandings, and even – gasp! – comebacks. ...more
Pop Quiz: Suspensions
(February 01, 2009) --
Are you smarter than an apprentice? Find out how much, or how little, you remember from trade school.
...more
The case for GM Canada. It's not what you think
(January 01, 2009) --
We asked General Motors Canada if they’d like to address our readers and share their side of the story. They were happy to comply. Here’s what GM Canada wants you to know. ...more
Big Time Success
- by Rick Cogbill
(August 01, 2008) --
At Richard Automotive in Three Hills, AB, small-town mentality has led to big time success. ...more
Customer Tracking
- by Claire Newman
(August 01, 2008) --
Your customer database may contain some clues about who your best customers really are. ...more
Marketing Oil Changes
- by Allan Janssen
(May 01, 2008) --
There are lots of reasons to change oil within the proper interval . . . how are you communicating that? ...more
Keeping focus
- by Allan Janssen
(November 01, 2007) --
Increasing productivity in a shop is all about through-put.
It's about focusing on a goal of efficiency, moving cars from the parking lot to the bay and then back to the parking lot.
...more
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