Are you up for the challenge?
(March 03, 2014) --
Technicians need to keep up with change in order to communicate effectively with customers. Will you be ready to answer their questions? ...more
Down Time: Finding balance away from the shop
(February 18, 2014) --
Steve Herteis, a third-year apprentice technician has been playing paintball in a competitive Ontario league for five years now. He says it’s the best way to de-stress after a long week at the shop. ...more
It's Your Turn
(February 04, 2014) --
Ottawa shop owner Matt Martel on honouring the value of a technician's work. ...more
What was your favourite CT cover?
(January 07, 2014) --
We're coming up on our 100th issue... and that means 100 unique cover illustrations that celebrate life in the service bay. Now we want to know which captured your imagination the best. Tell us which is your favourite and you could win a poster-size ...more
A story of neglect
(June 25, 2013) --
In this business, we see neglect, damage, and corrosion all the time. But keeping the vehicle on the road is only good for the customer if it’s safe to drive! Here’s a good example from our EyeSpy collection, thanks to David Fenton of Lakerange Servi ...more
Extended hours: the new normal?
- by Allan Janssen
(June 11, 2013) --
Robert Hattam, president of NAPA Canada, says more and more new-car dealerships are extending their hours of operation... and independent repair shops may have to follow suit or lose business. Are you ready to keep the lights on into the evening and ...more
What’s on your mind?
(June 03, 2013) --
We received lots of comments from respondents to our Next-Step Survey. They didn't fit in the magazine, but we read every one and have sifted through them for nuggets of gold. They’re reprinted here so you can get a sense of what is on everybody’s m ...more