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The importance of last impressions
(July 10, 2013) -- A Quebec business consultant says a good transaction should be like a fireworks display… with the best stuff at the end! ...more

A story of neglect
(June 25, 2013) -- In this business, we see neglect, damage, and corrosion all the time. But keeping the vehicle on the road is only good for the customer if it’s safe to drive! Here’s a good example from our EyeSpy collection, thanks to David Fenton of Lakerange Servi ...more

Extended hours: the new normal?  - by Allan Janssen
(June 11, 2013) -- Robert Hattam, president of NAPA Canada, says more and more new-car dealerships are extending their hours of operation... and independent repair shops may have to follow suit or lose business. Are you ready to keep the lights on into the evening and ...more

What’s on your mind?
(June 03, 2013) -- We received lots of comments from respondents to our Next-Step Survey. They didn't fit in the magazine, but we read every one and have sifted through them for nuggets of gold. They’re reprinted here so you can get a sense of what is on everybody’s m ...more

Shop expectations  - by Allan Janssen
(May 28, 2013) -- Panel of shop owners at Global Automotive Aftermarket Forum in Chicago tackle the thorny question of they’re really looking for from their supply chain. ...more

(May 14, 2013) -- The fledgling College of Trades in Ontario could lead to a new culture of professionalism in the repair and service industry. ...more

Success Stories
(April 30, 2013) -- We’re hearing some impressive things about the nominees for our Canadian Technician of the Year award... but there's still time for you to tell us about your candidate. Send us your nomination before the May 31 deadline! ...more

Mazda names top tech in Canada
(April 16, 2013) -- Joe Di Sabatino, of Lallo Mazda, Brantford, Ont., wins national technical competition at Mazda Canada’s headquarters in Richmond Hill, Ont. ...more

Service providers take centre stage at AIA’s Ontario forum
(April 02, 2013) -- Four Ontario shop owners shared some of their shop secrets at the Automotive Industries Association of Canada’s annual Ontario Service Provider Forum in Toronto last week. ...more

Take Our “Next Step” Survey
(March 15, 2013) -- We’d like to get your feedback on what our industry needs to focus on. ...more

Five key trends affecting the aftermarket  - by Allan Janssen
(March 11, 2013) -- R.L. Polk's annual list of market-influencing trends has lots of insight for the independent sector of the aftermarket ...more

Celebrating excellence
(February 17, 2013) -- Once again, we’re looking for the Canadian Technician of the Year… and we’re going to need your help! ...more

Repair shops win apprenticeship battle in B.C.
(January 31, 2013) -- Government acknowledges need for changes. ‘Progressive accreditation’ no longer the only option. ...more

Canadian tech wins ‘world of opportunities’
(January 21, 2013) -- As winner of Delphi’s “Dream Shop” sweepstakes, Ryan Mullin of New Brunswick wins thousands of dollars worth of service equipment. ...more

Snake recovery a tricky job  - by Allan Janssen
(January 04, 2013) -- Not unlike un-installing a serpentine belt. Get it? Serpentine?! ...more

Shop Class
(December 11, 2012) -- Quebec shop owner’s ‘stay-in-school’ program may inspire a new generation of automotive technicians. ...more

Future looks bright for aftermarket, new study says
(November 16, 2012) -- New Outlook Study, released by AIA Canada, reports positive indicators for automotive repair and service industry. ...more

New repair chain ‘set for growth’  - by Allan Janssen
(November 07, 2012) -- A fledgling chain of repair shops out west says it wants to make tire sales easy and profitable for independent repair shops. ...more

The Lure of Big Money  - by Allan Janssen
(October 23, 2012) -- Some industries are pulling out all the stops to entice your best employees to leave you… What can you do about that? ...more

Canadian Technician
(October 22, 2012) -- ...more

LinderTech set for Oct. 18-21
(October 10, 2012) -- "Milestone event" to take place in Toronto with speakers John Thornton, Dave Scaler, and Mark Lemay. ...more

Canadian shop wins AAIA award
(October 02, 2012) -- Gustafson’s Auto Clinic in Athabasca named to the “Head of the Class.” Award to be handed out at Industry Week in Las Vegas. ...more

Inspecting Every Vehicle  - by Allan Janssen
(September 18, 2012) -- “Inspections are what we do,” service providers told at AIA conference. “If we’re not inspecting vehicles properly, we’re not delivering on our professional responsibility.” ...more

Autopro leads in customer satisfaction: report
(August 21, 2012) -- NAPA banner ranked highest among major independent chains and OE dealerships in annual J.D. Power & Associates survey. ...more

Dispelling the myth of auto jobs in jeopardy
(August 01, 2012) -- Optimistic message is emanating from the recently branded Automotive Business School of Canada at Georgian College in Barrie, Ont. ...more

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