August 19, 2011 - Anonymous says:
“ I didn't read it.. I thought this was about solely yellow journalism. ”

May 02, 2011 - Anonymous says:
“ I have been a tec. for over 30 years. I now work as a service advisor for a large cross canada service repair shop. We are put in a position to sell repairs that may not be needed to correct the customer's original issue. We are compensated for selling these additional repairs. If a customer or mystery shopper complains we are instructed to give the 1-800 number to the customer to complain. this is not just ok??? ”

May 02, 2011 - Anonymous says:
“ I have been a mechanic for 32 years and don't find a 73% failure rate on there survey the least bit surprising.I wonder what other professions would have a similar result. It seems we are surrounded by thieves. Back in the 90's I was working at a Canadian tire that passed there test with flying colors. ”

April 20, 2011 - Anonymous says:
“ I think the show as bang on! I'm a small independent shop owner/mechanic and pride myself on honesty. I've seen customers that have gone to otheer shops if I wasn't available and get hosed ! And..customers who were smart enough when having gone somewhere else to not get the work done and bring me the price quote. There's a ton of this ripoff stuff going on out there ! ”

April 20, 2011 - Anonymous says:
“ We are an automotive shop and are known to be honest about what is "truly" needed. We are very aware of "Quotes" from other places for parts not needed. As well as parts being charged for that were never changed, we even went to court on behalf of the customer's on the issue. This is from large well known chains, everywhere- not just one location. I believe W5 did a great job on the story as people need to be made aware of the possibilities of being taken for granted! ”

April 19, 2011 - none says:
“ how come manufactures are very quite with the recomended maintenance schedule check ?When the consumer was advised based on Monroes recomemndations of strut replacement and the report was bashing the monroe program how come they are so quiet? ”

April 19, 2011 - Anonymous says:
“ I take this with a grain of salt possibly the customer did not explain problem properly or poorly trained service managers. It did appear alot of overselling, but also apa reps did a poor job alot of the extra services are manufacturer recomended services which made it sound worse.. I was a manager fora large chain for 20 years & that is why I left & opened my own shop my moto is find the problem the customer is there for first take care of it,& repair it properly. Then if you find other problems make the customer aware of them if they are safety issues let them know that but if they are minor let them also know that they can drive safely.. I DO NOT BELIEVE IN SCARE TACTICS....... that has been the success of my buisness for the last 12 years ”

April 19, 2011 - Anonymous says:
“ The findings speak for themselves. With unscrupulous repair shops taking advantage of automobile owners in this fashion, is it any wonder why the auto repair industry is so mistrusted and service techs are lumped in with car salesmen, politicians and lawyers. Unfortunately as the computer age takes control of our automobiles, the small one-man auto repair shops that have built up a reputation for honesty and integrity are disappearing because of the cost of keeping up with all the changes. I might also add that mass advertising of major automotive repair chains has in large brain washed consumers into believing that they will be treated honestly and fairly. Remember, "buyer beware". ”

April 19, 2011 - Alan Gelman says:
“ I would not call it a hatchet job, but at the same time perhaps a larger sample should have been taken,,we all know that there are competent and honest shops out there, too bad we didn't see them on the show. I don't think any of us were surprised when the bigger chain shops were caught doing what they have been for a long time. I would tend to put some blame on "The System"! It really does not promote integrity. ”